Delivery Manager (Senior Account Manager)

Sydney or Melbourne

We’re working with a fast-growing digital agency that helps ambitious brands scale their ecommerce performance. They’re now looking for a Delivery Manager (Senior Account Manager) to own client relationships, manage delivery across multiple accounts, and keep projects moving from strategy to execution.

This is a hands-on role suited to someone who thrives at the intersection of client management, project delivery, and digital production — someone who can keep clients confident, teams aligned, and projects running smoothly.

What You’ll Be Doing

• Manage a portfolio of ecommerce and digital clients from handover through to delivery
• Lead client meetings, providing structure, clarity, and proactive communication
• Oversee project timelines, priorities, and delivery schedules across both retainer and project clients
• Work closely with the design lead and offshore development team (currently 4 hours behind AEST) to keep delivery seamless
• Own Jira workflows — clearing backlogs, assigning tasks, and tracking delivery progress
• Identify risks early, solve challenges on the fly, and maintain high standards of work quality
• Collaborate with internal teams to continuously improve processes and client experience

What You’ll Bring

• 4–6+ years of experience in account or delivery management within a digital or ecommerce agency
• Strong understanding of Shopify and digital production workflows (non-negotiable)
• Excellent communication skills and the ability to manage clients confidently
• Experience managing offshore or remote delivery teams
• Skilled in project management tools such as Jira, Asana, or Monday
• Calm under pressure, detail-oriented, and solution-focused
• The right blend of “relentlessly ambitious” and “profoundly human” — a natural relationship builder who gets things done

Why You’ll Love This Role

• Join an agency that’s growing fast with a strong technical and creative foundation
• Work on high-impact ecommerce and digital transformation projects
• Hybrid working setup with flexibility around early starts for offshore collaboration
• A collaborative, values-driven team culture that celebrates ownership and initiative